The Chubb Keyholding Service guarantees a 24/7 response to your monitored security system.

ACPOS is the collective organisation of Chief Constables, Deputy Chief Constables, Assistant Chief Constables and Senior Support Staff from the eight Police forces in Scotland.

To counter-act the increase in false alarms generated by monitored security systems, and the resulting strain on Police resources, the Association of Chief Police Officers in Scotland (ACPOS) has introduced a policy to reduce the number of false alarms attended by the Police in Scotland. Police response will be reduced or completely withdrawn if a system repeatedly generates false alarms.

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Police Response policy

Current ACPOS Policy

The Association of Chief Police Officers in Scotland (ACPOS) introduced a Police response policy in April 2002 in an aim to reduce the number of false alarms which the Police attend. This policy emphasises the need to use Alarm Confirmation Technology.

The Rules

Police response is dependent on the number of false alarms policed in any rolling 12 month period.

Response Level	False Alarm Thresholds	Response Type
Level 1	0 - 4 False Alarms	Prioritised Response
Level 2	5 - 7 False Alarms	Police attendance desirable but will be dependent upon resource availability
Level 3	+7 False Alarms	Police Response withdrawn, Key Holder notified only

Subject to generating fewer than 5 false alarms within a 12 month period, an intruder alarm installed without confirmed alarm technology will continue to receive Police response.

Non-Prioritised Police Response

While Police response will still be immediate for systems that generate 0 - 4 false alarms, once a system generates 5 false alarms Police response will be non-prioritised and will be dependent upon sufficient resources being available.

Withdrawal of Police Response

Once a system generates 8 or more false alarms, Police response will be withdrawn.

Reinstatement of Police Response

Following the reduction in priority to Level TWO, a period of three months must elapse after which application can be made for reinstatement to Level ONE. During this period, the system concerned must have been free from false activations.

Unconfirmed systems which have police response withdrawn (Level THREE), will require alarm confirmation technology to be installed to DD243 before police response is reinstated. Force
discretion will be given in terms of immediate reinstatement for such newly confirmed systems.

Confirmed systems that have had police response withdrawn will require to produce written confirmation accompanied by activation history to show that the system has been free of false activations for a period of three months and that the original cause of the false activations has been rectified.

Alarm Confirmation Technology

Alarm confirmation technology is required in order to initiate Police response on any new system installed.

Chubb Guidelines for the implementation of the ACPO requirements for the reduction of false Hold-Up Alarms

These guidelines apply to all new Hold-Up Alarm Systems installed after 1st October 2005 in England and Wales and those systems that require their Hold-Up Alarm URN to be reinstated. As a Chubb policy, these guidelines should be applied throughout the UK including Scotland.

click here to review the 'Chubb Guidelines for the implementation of the ACPO requirements for the reduction of false Hold-Up Alarms'

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Police Force Variations

All Police forces in Scotland have implemented this policy, however regional variations will apply as well as different implementation dates.

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