Preventing False Alarm Activations

Through continuous product testing and development, Chubb are commited to minimising false alarm activations, helping to ensure that Police resources are utilised most effectively. Below is a list of 15 practical steps that customers can follow to help minimise false alarms and maintain a Police response.

preventing false alarms

• Ensure people using your alarm system have been correctly trained and instructed
• Try to minimise the number of people who operate the system
• Before leaving the premises and setting the alarm check that all doors and windows are physically secured
• Ensure detection devices are not obstructed
• If movement detectors are installed do not introduce new sources of heat, movement or sound in the area they protect, such as pets
• Rehearse the specified entry/exit route and procedure and ensure that it is always followed when setting and unsetting the alarm
• Do not enter protected areas when the system has been set
• Do not reset the alarm system after a false alarm until the fault has been identified and documented
• If you are uncertain about re-setting a monitored alarm system following a false alarm, contact Chubb immediately to help you reset it
• Ensure you have all keys, key fobs and alarm system code numbers available when entering or leaving the premises
• Make sure that regular maintenance inspections are carried out to keep the system in good working order
• Check that all engineer visits and incidents are recorded in a user handbook and that this is stored in a secure place
• Remember that repeated false alarms can result in the withdrawal of Police response
• Inform us of any alterations to your premises which may affect your alarm system, such as new storage racking or windows being installed
• Inform us immediately of any damage, accidental or otherwise, to the alarm system, its detectors or wiring

Where can I find further advice and support?

click here to 'find your nearest branch of chubb electronic security'

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